Services & Programs

General Practice Support

Overview

The Practice Support & Engagement Team is lead by four Area Manager's and Two Nurse Development Officers.

Objectives

The Practice Support and Engagement Team aims to provide services that enhance patient care, professional satisfaction and business success for all general practices within the Division. Pivotal to this, is concise and timely communication around relevant issues allowing effective engagement with our members and key stakeholders.

Program Details

Your Practice has direct contact with the Division via your Area Manager. 

• Area Manager Trudy Ballinger manages practices  in postcodes:  4121, 4122, 4151, 4152.
  • Contact Trudy via e-mail or by phone on 3274 1886.

• Area Manager Jacqui Hawgood manages practices in postcodes:  4109, 4111, 4112, 4113, 4107, 4108.
  • Contact Jacqui via e-mail or by phone on 3274 1886. 

• Area Manager Jenna Vandyk manages practices in postcodes:  4074, 4075, 4073, 4110.
  • Contact Jenna via e-mail or by phone on 3274 1886.

• Area Manager Helen Sutcliffe manages practices in postcodes:  4077, 4078, 4076, Holland Park FMP, Metropol MC.
  • Contact Helen via e-mail or by phone on 3274 1886.

The Division practice support team provides:

1.  Practice Visiting – two structured visits each year (May/June and October/November).  Additional practice visits can be arranged with your Area Manager at the request of the practice in the areas of e.g. accreditation, quality improvement and systems change.
2.  Resource provision e.g. Practice Handbook for New General Practitioners, Consumer resources.  You can view our comprehensive suite of resources on the resources link below
3. Accreditation assistance – support / assistance for accreditation and can provide mock accreditation survey visits
4. Practice Enhancement initiatives and tools e.g. Lifescripts, specific program initiatives
5. Provision of assistance in any area related to general practice e.g. MBS items, Information Management, Clinical Data Extraction Tools
6. Data Management initiatives promting 'quality' in general practice e.g. Business Decision Support Tools such as Practice Health Atlas:  A Decision Support and Practice Planning Tool, Canning Tool, Extraction Tool and PEN Clinical Audit Tool.